FAQ

Q?

– WHY DO BANKS AND FINANCIAL INSTITUTIONS PREFER TO OUTSOURCE THEIR SWIFT CONNECTION?

A.

Outsourcing SWIFT connectivity and infrastructure has become increasingly popular in recent years as a way of reducing maintenance and system support costs and improving level of performance in the SWIFT environment. SWIFT Service Bureau provides the ability to focus on core business competencies. By outsourcing to SWIFT Service Bureau, banks and financial institutions can be confident that will get fast and secure access to the full suite of SWIFT services, as well as will have the opportunity to reduce operational costs and risks.

Q?

– ARE YOU SWIFT-CERTIFIED?

A.

Yes, we are certified by SWIFT. Today ITG is the only fully accredited partner of SWIFT in Armenia that provides banks and financial institutions with access to the complete range of SWIFT services. Using the status of the SWIFT Service Bureau, our company delivers the opportunity to communicate with more than 11 thousand banks and other financial institutions in more than 200 countries and territories and send/receive information about financial transactions in a secure, standardized and reliable environment.

Q?

– HOW RELIABLE IS YOUR SERVICE BUREAU?

A.

ITG is accredited partner of SWIFT, which means that all SWIFT-related processes are handled by the experts. We provide banks and financial institutions with access to the complete range of SWIFT services with the highest possible data security and integrity. Using the status of the SWIFT Service Bureau, ITG delivers the opportunity to execute international financial transactions in a reliable and resilient environment with full backup, systems maintenance, infrastructure upgrades and on-going support with real-time monitoring.

Q?

– WHAT KEY BENEFITS DOES YOUR SERVICE BUREAU OFFER?

A.

Your benefits from ITG SWIFT Service Bureau include but not limited to the following: Easy integration, improved efficiency at lower costs, guaranteed quality and level of service, international financial transactions in a safe and secure manner, immediate backup and recovery, assistance for all your SWIFT installation, implementation, training and configuration.

Q?

– HOW CAN WE CONTROL AND MONITOR OUR COMPANY’S SWIFT ENVIRONMENT?

A.

All our partners control and monitor their SWIFT environment with ITG's web interface, which gives the full control over all transactions and user activities.